Payment options

We can process MasterCard, Visa, Discover, and American Express. We follow standard web protocols to ensure that all financial information you provide remains safe and secure.

Order and shipment confirmations

If you place your order online, you will instantly receive an order confirmation via email. Should you need to make any changes to the order at that time, please reply to the confirmation message and we will make the changes for you. We send a shipment confirmation after you order has been shipped.

Shipping: In General

An adult signature is required at time of delivery. We strongly recommend delivery to a business address. UPS will attempt to deliver your package 3 times, and then it will be returned to us. We are not responsible for failed deliveries. Returned packages will be reshipped upon request.

Weather allowing, we ship your order within a few days of when you place your order. We ship Monday through Wednesday of each week, with the exception of some holidays. Air shipments are sent on Mondays and Tuesdays only.

If you order an item that is not in stock, we will notify you of the delay as soon as possible. Please note that we deal with many small, idiosyncratic producers. Acquiring wine from these producers can incur delays.

Fine wines are subject to supply and demand. You will be charged when you place your order, regardless of actual shipping date. This is required to hold the wines in your name, so they are not sold to someone else.

Shipping: Weather

We automatically hold back orders during the hottest and coldest and hottest parts of the year. We base this decision on the weather along the shipping route, as well as the weather at your delivery location. We store your order for free in our temperature-controlled warehouse. Orders will be shipped automatically as weather permits. You may instruct us to ship by air at any time for an additional shipping cost. You may also instruct us to send the wine at any time by ground shipment – simply send us this waiver by email or fax and we will send your box immediately, regardless of weather conditions:

"I authorize The Oregon Pinot Noir Club to ship any and all orders immediately by ground shipment via any common carrier. I agree to take full responsibility for any damage caused by weather."

Shipping: Wine Club Members

World Class Wine Club members will automatically be charged for UPS 3-day air during extremely hot or cold weather – about four months per year. You may opt to have us hold your monthly shipments instead.

Premium Wine Club Members will automatically have their monthly wine shipments held back during hot or cold weather. You may opt to have your shipment sent by UPS 3-day air or faster instead.

Tracking shipments

Your Shipping Confirmation email will contain your UPS tracking number. The quickest way to track your shipment is to go to www.ups.com to track your shipment. Or, you can e-mail our warehouse manager at pinotwarehouse@qwest.net.

Setting up an account on the web site

Saving your billing, shipping, and credit card information at the Oregon Pinot Noir Club secure web site makes checking out easier and faster the next time you shop. To s et up a profile click here.

We securely store your information, and absolutely do not share it or sell it to anyone else. Please note that your computer must accept cookies in order to save or access your account information. It's very easy to update your account information. Simply log in, and click on the Profile Management link under My Account. You'll be able to change, update, and save any information you have stored with us.

Keep in mind that you are able to save several billing addresses in your profile. (For example, you might have one billing address for purchasing for yourself and another for purchasing for your relatives.)

Account log-in trouble-shooting

1. Your password is case-sensitive. Please check to be sure Caps Lock is off.

2. If you have a number in your password, and are using an extended keyboard, please make sure Num Lock is on.

3. Are your cookies enabled? If your computer does not allow cookies, you will be unable to use or access any account information.

Mailing address

OPNC
3605 SW Corbett Avenue
Portland, Oregon 97239

Return policy

We strive to provide excellent customer service, and we will do whatever we can to ensure that you're satisfied. Should you feel the need to return an item, please contact us to make arrangements in advance at our toll free number, 1-800-847-4474 or via email at pinotguy@oregonpoinotnoir.com. As an Oregon Pinot Noir Club customer, your email address and phone number will never be rented, sold, or provided to a third party. Occasionally, we make special offers available to our own customers -- promotions, sales, events, discounts, etc. You may periodically receive e-mail notification from us regarding these special events and offers. If you do not want to receive e-mail notification from us concerning special promotions, savings, events or other important information, simply return the e-mail indicating your wish to "unsubscribe." Alternatively, feel free to send us an e-mail to pinotguy@oregonpinotnoir.com or call customer service at 1-800-847-4474.

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